Service and Complaint Management
The prerequisite for the long-term satisfaction of our customers is good support - also after their purchase.
A well-functioning service and complaints management system is an important part of our corporate culture and an essential part of successful and long-term cooperation. We see it as our task to scrutinise our processes at regular intervals, initiate preventative measures and optimise our processes in order to be able to offer you an optimum service. However, should something go wrong, the speedy processing of a complaint and the regular provision of information to our customers about progress with respect to processing the complaint is a matter of course for our employees.